Richard Smith, commonly known as Rick, was appointed as the Chief Executive Officer of Securus Technologies in 2008. His unique background in technology and telecommunications made him particularly suited for this role and it has proven to be a success as the company has rapidly grown under his leadership. He is a graduate of the State University of New York at Buffalo, earning his Bachelor’s Degree in Engineering. Later on, he earned his Master’s in Business Administration from the University of Rochester.
It was in 1972 that Rick Smith started his professional career at Global Crossing North America, Inc. He worked at this company until 1998 and over the years worked in ever higher positions of responsibility. Some of the roles he played at this company included Chief Information Officer, Network Plant Operations Director, and the Director of Business Development.
After leaving Global Crossing, Rick joined Eschelon Telecom, Inc. as its Chief Financial Officer. His success in this position led to him being promoted to President of the company in 2000 and in 2003 he was named as the Chief Executive Officer of the firm. He was phenomenally successful at Eschelon Telecom, increasing revenue from just $30 million to more than $350 million while leading the company. His success paid off when the company had a successful IPO on 2005. He remained at Eschelon Telecom after the IPO and left when he joined Securus Technologies.
Securus is a firm that specializes in providing technological solutions to law enforcement agencies and prisons throughout America and Canada. The technologies they supply are used by law enforcement officers to prevent and solve crimes. Securus Technologies also provides a host of solutions to prisons including technology to prevent contraband from entering the facility as well as a system that can monitor prisoners phone calls whether they are using facility phones or their own private phones.
In 2009, Rick Smith was also named as the Chairman of the Board at Securus Technologies. Under his leadership, the company has released a broad range of products and services that are unmatched in the industry. He had directed over $600 million being spent between 2013 and 2016 that resulted in new technologies, patents, and acquisitions of other companies in the industry. The company also recently completed a new call center in Dallas, Texas that is staffed by an industry leading group of customer service agents. The customer service agents typically interact with the families and friends of prison inmates and have been specially trained to sensitively handle their calls. The result of these investments that Rick Smith has directed has made Securus Technologies dwarf its nearest competitor, Global Tel Link, in products, services, and customer service. Read more on Crunchbase.com