A Look At How Rick Smith Grew Securus Technologies

Richard Smith, commonly known as Rick, was appointed as the Chief Executive Officer of Securus Technologies in 2008. His unique background in technology and telecommunications made him particularly suited for this role and it has proven to be a success as the company has rapidly grown under his leadership. He is a graduate of the State University of New York at Buffalo, earning his Bachelor’s Degree in Engineering. Later on, he earned his Master’s in Business Administration from the University of Rochester.

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It was in 1972 that Rick Smith started his professional career at Global Crossing North America, Inc. He worked at this company until 1998 and over the years worked in ever higher positions of responsibility. Some of the roles he played at this company included Chief Information Officer, Network Plant Operations Director, and the Director of Business Development.

After leaving Global Crossing, Rick joined Eschelon Telecom, Inc. as its Chief Financial Officer. His success in this position led to him being promoted to President of the company in 2000 and in 2003 he was named as the Chief Executive Officer of the firm. He was phenomenally successful at Eschelon Telecom, increasing revenue from just $30 million to more than $350 million while leading the company. His success paid off when the company had a successful IPO on 2005. He remained at Eschelon Telecom after the IPO and left when he joined Securus Technologies.

Securus is a firm that specializes in providing technological solutions to law enforcement agencies and prisons throughout America and Canada. The technologies they supply are used by law enforcement officers to prevent and solve crimes. Securus Technologies also provides a host of solutions to prisons including technology to prevent contraband from entering the facility as well as a system that can monitor prisoners phone calls whether they are using facility phones or their own private phones.

In 2009, Rick Smith was also named as the Chairman of the Board at Securus Technologies. Under his leadership, the company has released a broad range of products and services that are unmatched in the industry. He had directed over $600 million being spent between 2013 and 2016 that resulted in new technologies, patents, and acquisitions of other companies in the industry. The company also recently completed a new call center in Dallas, Texas that is staffed by an industry leading group of customer service agents. The customer service agents typically interact with the families and friends of prison inmates and have been specially trained to sensitively handle their calls. The result of these investments that Rick Smith has directed has made Securus Technologies dwarf its nearest competitor, Global Tel Link, in products, services, and customer service. Read more on Crunchbase.com

Securus Continues To Innovate For Law Enforcement With The WCS

Prison is supposed to be uncomfortable. Convicts have committed a crime, gotten caught for that crime, sat in a courtroom to be convicted by a jury of the convict’s peers, and have been sentenced to jail. It is a lengthy process that all but ensures the guilt of the accused. Essentially, the people in prison deserve to be in prison.


In order to serve as a deterrent, prisons should feel uncomfortable. Statistics show that prisoners who decent treatment in the prison system are much less likely to commit crimes when released. When a prisoner receives an education inside the prison, they are also much less likely to commit more crimes. This reduction in crime rate also extends to prisoners who were allowed to talk to their friends and family on the outside of the prison. I believe in the humane treatment of prisoners and we should take all steps necessary to reduce recidivism, but that doesn’t mean prison should be a cakewalk.


Prisoners should be allowed to talk to their friends and family on the outside of the prison, but they must do so under strict supervision. That is where a company like Securus comes in. Securus is a telecommunications giant. They provide telecommunications services, including telephone and Internet services, to prison and jail facilities.


The prisoner pays for that phone call and the call is recorded. Securus provides law enforcement with software technology that allows investigators to comb through a massive amount of digital data using a vocal signature. The software can identify one particular voice within its database and pull-up all recorded phone calls involving that voice.


This system is circumvented when a prisoner gets a contraband cell phone within the prison. Calls made on a contraband cell phone cannot be recorded. These phones are often used to plan crimes inside and outside of the prison. Recently, Securus innovated a way to stop contraband cell phone activity.


The company unveiled the Wireless Containment System (WCS). The system prevents any contraband cell phone within a prison from connecting to a mobile network in order to make a call or a text. The system also identifies the signal in order to get more information for law enforcement about who may on the phone.